Shipping and Returns
Shipping & Fulfillment
- Ready-to-Ship Items: For items currently in stock, I typically process and ship orders within 3–5 business days.
- Pre-Order Items: Items marked as "Pre-Order" will ship on or around the date specified on the product page. Please note that if your order contains both in-stock and pre-order items, the entire order will ship together once the pre-order item is ready.
- Made-to-Order Items: Some pieces are created specifically for you after your order is placed. These items will ship after the production timeframe noted on the individual product page.
- Custom Projects: For fully custom commissions, we will agree on a specific production schedule during our initial consultation.
International Orders (Customs & Duties)
I am happy to ship my work worldwide. However, please note that for all international orders, the recipient is responsible for any import duties, taxes, and brokerage fees assessed by their local customs office. These charges are not included in the shipping cost paid at checkout.Abandonment & Refusal: If an international shipment is refused or returned due to unpaid customs fees or an incorrect address, the customer is responsible for the original shipping charges and any return shipping fees or storage costs incurred. These amounts will be deducted from any applicable refund. Please note that custom and made-to-order items remain non-refundable even if refused.
Returns & Exchanges
I stand behind the quality of everything in the shop. If something isn't quite right, please reach out to studio@plushplayatelier.com within 7 days of delivery.- Standard Items: For ready-to-ship items, returns are accepted if the item is in its original, unused condition. While I do not cover the cost of return shipping, I’m happy to help you through the process for a refund or store credit.
- Custom & Made-to-Order Items: Because these pieces are created specifically for you, they are non-refundable and ineligible for return or exchange.
- Cancellations: Once production has begun on a custom or made-to-order piece, the order cannot be canceled.
- Final Sale: All sale items are final sale.
Quality Guarantee & Damages
If there is a structural defect, an error on my end, or if your order arrives damaged during transit, please take a photo of the package and the item and email me within 48 hours of delivery. I’ll work with you to get a replacement or a refund sorted out.Interested in a custom project? > Custom orders include two rounds of minor revisions to ensure the design is exactly what you envisioned before production begins. You can read more about my custom process on How it Works.